WA’s client safety watchdog has issued a stern warning to occasion planners concerning the accuracy of promoting after the Bali Fest blunder.
In an announcement, Shopper Safety cautioned occasion organizers and promoters to make sure their promoting was “correct” and “faithfully represented” the patrons of the tickets that may be supplied.
A whole bunch of disillusioned punters who attended the Bali Fest over the Easter lengthy weekend consider they have been misled by a hype that was over-promised, however under-delivered to the Bali expertise.
Shopper Safety Commissioner Lanie Chopping mentioned there was a distinction between acceptable hype and misleading shoppers.
“The buyer warranties below Australian Shopper Legislation are designed to make sure that items and companies, together with occasions, match the outline given or marketed and are of acceptable high quality,” mentioned Ms. Chopping.
“If the photographs and statements utilized in promoting incorrectly symbolize what shoppers will truly expertise after they attend the occasion, then organizers or promoters could also be required to supply a partial or full refund, in addition to ” expose to repressive measures in case of false or deceptive statements in violation of the LCA.
“That is except for the anger they could really feel from disillusioned prospects who will use social media to put up dangerous evaluations, which will not bode nicely for deliberate future occasions.
The Bali Fest collapsed on the Mandurah foreshore over the weekend, with the promise to “carry Bali and its tradition, culinary leisure, purchasing and leisure way of life to Australia,” criticized by indignant festival-goers as a “false commercial”.
The five-day, $ 30 occasion was additionally criticized on social media for being a “waste of time.”
Joshua Kaan, who attended the occasion on Friday together with his household, mentioned he had not achieved something “near an expertise in Bali”.
“In actual fact, I am sorry for all of the individuals who paid for tickets considering they have been getting what was marketed,” Kaan mentioned.
Perth’s father was one in every of many to complain concerning the “disappointing” expertise, with a number of shoppers submitting complaints with the ACCC and demanding refunds.
Bali Fest organizer Leigh Rose issued a public apology to those that attended the occasion, and for the dearth of cultural illustration of Balinese tradition.
“This occasion has at all times been meant to be a celebration of leisure and tradition whereas elevating consciousness of Bali’s combat as a consequence of COVID, clearly we have been improper,” an announcement learn.
Mr Rose mentioned the Bali Fest will probably be again greater and higher subsequent 12 months.
“We’ll incorporate all the feedback as finest we are able to. We’ll implement what folks have mentioned and work extra intently with the Indonesian and Balinese communities in WA for the subsequent 12 months, ”he mentioned.
“COVID restricted us to what we may present and it was tough. We did our greatest, it was my first huge occasion and I am pleased with what we have achieved.
“We apologized and can take all the things under consideration to provide a greater Bali Fest subsequent 12 months … we have now huge plans for the long run,” he mentioned.
Mr. Rose estimated that they’d raised round $ 20,000 for charity.
“There is no such thing as a doubt in our thoughts that the fitting factor to do is to supply a full refund to those that have expressed their disappointment. We now have already began processing refund requests. “
Shopper Safety is liaising with the organizers of the Bali Fest and recommends that disillusioned shoppers file a proper grievance if their declare to the organizers is denied.