FRAMINGHAM – The City of Framingham is advertising a Citizen Engagement Officer.
The position was posted today, August 23rd.
Current citizen engagement manager Keziah Franca is leaving the Sisitsky administration to return to state schools in Framingham, the mayor announced to council last week.
In January, Mayor Charlie Sisitsky appointed Multilingual Franca as CPO of the administration. City Council approved the appointment in February.
The town of Framingham the very first responsible for citizen participation resigned in October 2021, just before Sisitsky is elected mayor.
The City of Framingham posted the salary range of $66,848 to $73,805.
“Under the direction of the Mayor, the Citizen Engagement Officer works with city departments, councils and commissions to engage the public using communications and outreach strategies to improve public engagement, handle complaints and requests from citizens and ensure compliance with public notice requirements. This position will also analyze data on citizen engagement, complaints and inquiries, and submit regular reports on this data,” the job posting noted.
The Citizen Engagement Officer “has frequent contact with citizens, business owners, city division heads, employees, retirees, elected officials, councils and committees. Contacts are in person, by telephone and in writing by e-mail, fax or correspondence. Some tasks are performed in the community in variable conditions, with exposure to weather conditions.
The person responsible for citizen participation:
- Respond to service requests in coordination with other City departments, prepare response letters and emails on behalf of the City and City Council, and communicate personally with residents on a regular basis.
- Provides support to those interested in getting involved in local government.
- Design and implement strategies to improve audience engagement.
- Serves as the immediate contact for residents calling the City for assistance and serves as the Mayor’s representative.
- Establishes and maintains close working relationships with all departments to manage resident concerns, questions or inquiries.
- Gathers appropriate personnel from various departments to resolve issues.
- Assist with city-wide social media to engage residents on various community issues, including responding to questions, concerns, and inquiries through these sites.
- Follows up with relevant departments to help coordinate timely responses to inquiries and citizen requests.
- Identifies the assistance, equipment and technologies required for the implementation of public participation and communication programs to support the implementation of the public awareness program.
- Train municipal staff in the development and implementation of public engagement and communication programs.
- Design surveys to ensure citizen feedback and improve service delivery.
- Anticipates community issues through both internal and external feedback mechanisms and able to develop communication strategies for implementation.
- Manages aspects of the service request system (including software).
- Develops proactive strategies with departments to resolve resident issues.
- Leads and organizes community meetings as needed.
- Coordinates the city-wide citizen survey, requiring strong knowledge in constructing questions and using other tools to gather community feedback.
- Develops municipal public participation and communications programs and strategies.
- Researches and implements non-traditional methods of communication and outreach.
- Educates City departments and programs on best practices for outreach to diverse cultural groups.
- Develops, plans and administers outreach and education programs using community leaders, neighborhood groups and volunteers.
- Conducts community outreach activities to increase the participation of underrepresented residents in municipal government.
- Attends community events hosted by the City, other City agencies, community organizations and ethnic minority groups to provide education on City services and information on City initiatives.
- Provides excellent internal and external customer service. Create a positive customer experience through professional, courteous demeanor and creative problem solving.
- Coordinates assigned special projects or outreach efforts.
- Help with office administration, including answering phones and greeting visitors.
- Interacts with others in a positive way.
Applicants should have a bachelor’s degree in public affairs, communications, or public administration and 3-5 years of work experience in community relations, local government, or a related field, or an equivalent combination of education and training. ‘experience.
Applicants must possess a valid Class D driver’s license.
Ideal candidates will be bilingual in English and Spanish/Portuguese.
Visit www.framinghamma.gov/jobs to apply.